Privacy Policy

Welcome to Seasons Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzaseasons.digital, place an online order, sign up for our loyalty program, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all personal information collected through our website, mobile-optimized pages, email communications, online ordering system, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Seasons Pizza operates under the trade name Seasons Pizza and provides food ordering and delivery services to customers across the United States. We take the privacy of our customers, website visitors, and business partners seriously. For the purposes of applicable United States data protection and consumer privacy laws, Seasons Pizza acts as the data controller for personal information collected through our Services.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with us. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you create an account, place an order, sign up for our newsletter, participate in a promotion, contact customer support, or otherwise engage with our Services, you may voluntarily provide us with personal information, including but not limited to:

• Identification Data: Full name, username, and profile photograph (if provided).
• Contact Data: Email address, telephone number, and mailing or delivery address.
• Payment Data: Credit or debit card details, billing address, and other payment information. Note: payment card data is processed securely by our third-party payment processors and is not stored on our own servers.
• Order Data: Menu selections, customizations, special instructions, order history, and delivery preferences.
• Account Credentials: Username and encrypted password.
• Communications: Content of messages, reviews, feedback, or complaints submitted to us.
• Loyalty Program Data: Points balance, redemption history, and participation records if you join our rewards program.

2.2 Information Collected Automatically

When you access or use our website, we automatically collect certain technical and usage information through cookies, web beacons, pixels, and similar tracking technologies. This automatically collected information includes:

• Device Information: IP address, device type, operating system and version, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, search queries entered on our site, and the date and time of each visit.
• Location Data: General geographic location inferred from your IP address. With your consent, we may also collect precise GPS location to facilitate delivery services.
• Cookie and Tracking Data: Information stored in cookies, local storage, and session storage. Please see Section 8 below for a detailed explanation of our cookie practices.
• Transaction Logs: Server logs that record requests made to our systems, including timestamps and error reports.

2.3 Information from Third-Party Sources

We may receive information about you from third parties, including:

• Social Media Platforms: If you choose to log in or register using a social media account (e.g., Google, Facebook), we receive certain profile information as permitted by your privacy settings on those platforms.
• Payment Processors: Confirmation of successful or failed payment transactions.
• Delivery Partners: Real-time delivery status and confirmation data from third-party logistics providers we work with.
• Marketing Partners: Aggregated audience data to help us understand our customer base and improve targeted advertising.
• Analytics Providers: Aggregated behavioral data from analytics platforms such as Google Analytics.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business and operational purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including coordinating delivery or pickup.
• Creating and managing your customer account.
• Processing payments and sending order confirmations and receipts.
• Providing customer support and responding to your inquiries and complaints.
• Administering our loyalty and rewards programs.
• Sending important service-related notifications such as order status updates, delivery confirmations, and account alerts.

3.2 Improving and Personalizing Our Services

• Analyzing usage patterns and preferences to improve our website functionality, menu offerings, and overall customer experience.
• Personalizing your experience, including recommending menu items based on your order history.
• Conducting internal research, data analysis, and testing to enhance our Services.
• Monitoring and diagnosing technical problems and preventing errors.

3.3 Marketing and Communications

• Sending you promotional emails, special offers, seasonal deals, and newsletters — but only if you have opted in to receive such communications or where permitted by applicable law.
• Displaying personalized advertisements on third-party platforms based on your interests and interactions with us.
• Conducting surveys, contests, and promotions.
• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations in the United States.
• Enforcing our Terms of Service and other agreements.
• Detecting, investigating, and preventing fraudulent transactions, abuse, and other illegal activities.
• Protecting the rights, property, and safety of Seasons Pizza, our customers, and the public.
• Responding to lawful requests from courts, law enforcement agencies, regulatory bodies, and government authorities.

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the circumstances described below.

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are contractually obligated to keep your information confidential and to use it only to perform services for us. Categories of service providers include:

• Payment Processors: Stripe, PayPal, or similar processors that handle payment card transactions securely.
• Delivery and Logistics Providers: Third-party drivers or logistics companies that fulfil delivery orders.
• Cloud Hosting and IT Infrastructure: Providers who host our website, databases, and back-end systems.
• Email and Communication Services: Platforms used to send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Customer Support Tools: Helpdesk and live chat platforms that assist in managing customer service interactions.
• Marketing and Advertising Platforms: Providers such as Meta Ads and Google Ads that facilitate targeted advertising campaigns.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) comply with a legal obligation, court order, or government request; (b) protect and defend the rights or property of Seasons Pizza; (c) prevent or investigate possible wrongdoing in connection with the Services; (d) protect the personal safety of users of the Services or the public; or (e) protect against legal liability.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your personal information, and of any choices you may have regarding that information.

4.4 Aggregated or De-Identified Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and other purposes.

4.5 With Your Consent

We may share your personal information with other parties with your explicit consent or at your direction.

5. Data Security

Protecting your personal information is a top priority for us. We implement a range of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data transmitted between your browser and our servers is protected using Transport Layer Security (TLS/SSL) encryption.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions. All staff with access to customer data are bound by confidentiality obligations.
• Secure Payment Processing: We use PCI-DSS compliant payment processors. We do not store full payment card numbers on our servers.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential weaknesses.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.
• Incident Response: We maintain an incident response plan to promptly address any data security breaches and notify affected individuals as required by applicable law.

Despite these safeguards, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence in the United States, you may have specific rights regarding your personal information. We honor these rights as described below.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a resident of California, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, if we ever engage in activities that constitute "sharing" for cross-context behavioral advertising, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes that are necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service because you exercised your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to verified requests within 45 days as required by the CCPA/CPRA, with a possible extension of an additional 45 days when reasonably necessary.

6.2 Rights Available to All U.S. Customers

Regardless of your state of residence, we respect the following rights for all customers:

• Access: You may request a copy of the personal information we hold about you by contacting us at [email protected].
• Correction: You may update or correct inaccuracies in your personal information by logging into your account or contacting us directly.
• Deletion: You may request that we delete your account and associated personal information, subject to legal retention obligations.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.
• Withdraw Consent: Where we process your information based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of the above rights, please contact us using the details provided in Section 12 of this policy. We may need to verify your identity before fulfilling your request. We will not charge you a fee for making a request unless your request is clearly unfounded, repetitive, or excessive.

6.3 Rights Under Other State Privacy Laws

Various U.S. states have enacted or are in the process of enacting comprehensive consumer privacy laws. To the extent applicable, we comply with privacy laws in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other applicable state privacy statutes. Residents of these states may have similar rights to access, correction, deletion, and portability of their personal information. Please contact us at [email protected] to exercise any applicable state rights.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures. Where we are unable to delete data due to technical constraints or legal obligations, we will isolate and protect it from further processing until deletion is possible.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and assist in our marketing efforts.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and actions over time. We also use other tracking technologies such as web beacons, pixel tags, and local storage objects that function similarly to cookies.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, enabling core features such as user authentication, shopping cart functionality, and secure checkout. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website, which pages are visited most frequently, and how users navigate through the site. We use this data to improve our website and Services.
• Functional Cookies: Allow the website to remember choices you make (such as your language preferences or saved addresses) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests on our website and third-party platforms. These cookies track your browsing habits across websites.

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of interest-based advertising through the Digital Advertising Alliance's opt-out portal at www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/choices.

For a more detailed explanation of the specific cookies we use and how to manage them, please refer to our Cookie Policy available on our website at pizzaseasons.digital/cookie-policy.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18 years old. We do not knowingly collect, solicit, or maintain personal information from children under the age of 18. If you are under 18, please do not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our servers. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) as enforced by the Federal Trade Commission (FTC).

10. International Data Transfers

Seasons Pizza is based in the United States, and the information we collect is governed by United States law. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

The data protection laws in the United States and other countries may differ from those in your home country. By using our Services and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and to the processing of your information in the United States in accordance with this Privacy Policy.

When transferring personal information of individuals located in jurisdictions with specific cross-border data transfer requirements (such as the European Union or United Kingdom), we implement appropriate safeguards, such as Standard Contractual Clauses or other legally recognized transfer mechanisms, to ensure your personal information remains protected.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices or the content they provide. We encourage you to review the privacy policy of every website you visit when you leave our website.

Examples of third-party services we may link to or integrate with include payment gateways, social media sharing tools, map services, and customer review platforms. Each of these services operates under its own privacy policy and data practices.

12. Legal Basis for Processing (Federal and State Law Compliance)

Our data processing activities are grounded in the following legal bases and applicable federal and state laws in the United States:

• Federal Trade Commission Act (FTC Act): We comply with the FTC Act's prohibition on unfair or deceptive acts or practices in commerce. Our privacy practices are honest, transparent, and consistent with our stated policies.
• CAN-SPAM Act: All commercial email communications comply with the CAN-SPAM Act, including providing a clear opt-out mechanism and accurate sender information.
• Children's Online Privacy Protection Act (COPPA): We do not knowingly collect data from children under 13 (or under 18, as stated in our policy).
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): We honor the privacy rights of California residents as described in Section 6 of this policy.
• Other State Privacy Laws: We comply with applicable state privacy statutes, including those of Virginia, Colorado, Connecticut, Texas, and other states as they become effective.
• Contractual Necessity: Processing your personal information is necessary to perform the contract we have with you (i.e., processing your food order).
• Legitimate Interests: We process certain data based on our legitimate business interests, such as preventing fraud, improving our Services, and marketing our products, where those interests are not overridden by your privacy rights.
• Consent: Where required by law, we obtain your explicit consent before processing your personal information for specific purposes, such as sending marketing communications or placing non-essential cookies.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by sending you an email notification or displaying a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised policy, please discontinue use of our Services.

14. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can investigate and resolve your concern.

You may contact us at:

If you are not satisfied with our response, or if you believe we are processing your personal information not in accordance with applicable law, you may file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC is the primary federal consumer protection agency in the United States. You may file a complaint at www.ftc.gov/complaint or by calling 1-877-382-4357.
• California Residents: California residents may contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's Office at oag.ca.gov/privacy.
• State Attorneys General: Residents of other states may contact their respective state Attorney General's office to report privacy concerns or violations of applicable state privacy laws.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries promptly and transparently.