Refund Policy

Effective Date: April 28, 2026  |  Last Updated: April 28, 2026

1. Overview

This Refund Policy applies to all orders placed through our website pizzaseasons.digital, by phone, or through any authorized third-party platforms associated with Seasons Pizza. By placing an order with us, you agree to the terms outlined in this policy.

We understand that issues may occasionally arise with food orders, and we are committed to resolving any concerns fairly, promptly, and professionally. This policy is designed in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state consumer protection statutes.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund if one or more of the following conditions are met:

• Your order was incorrect — items you received do not match what you ordered.
• Your food arrived in an unacceptable condition (e.g., spoiled, contaminated, or otherwise unsafe for consumption).
• Your order was significantly delayed beyond our communicated delivery or pickup time, causing the food to be unusable.
• You received the wrong order entirely (items belonging to another customer).
• An item listed on your receipt was missing from your delivery or pickup order.
• You experienced a verifiable technical or payment error resulting in a duplicate or incorrect charge.
• Your order was canceled by Seasons Pizza due to operational, availability, or technical issues on our end.

Refunds are evaluated on a case-by-case basis. We reserve the right to request supporting documentation, such as photos of the food or receipt, before processing a refund.

3. Timeframes for Refund Requests

To be eligible for a refund, you must contact us within the following timeframes:

Refund requests submitted outside these timeframes may not be honored. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if there is an issue.

4. Non-Refundable Items and Situations

The following are generally not eligible for a refund:

• Orders that have been fully consumed or partially consumed without a reported issue.
• Customization errors caused by incorrect information provided by the customer at the time of ordering (e.g., wrong toppings selected, incorrect address entered).
• Dissatisfaction based solely on personal taste preferences, provided the order was prepared correctly as specified.
• Delivery delays caused by circumstances beyond our control, including severe weather, traffic, or third-party courier issues, unless the food is rendered inedible.
• Orders placed through unauthorized or third-party platforms not officially affiliated with Seasons Pizza.
• Promotional, discounted, or complimentary items provided as part of a special offer or loyalty reward.
• Requests made after the applicable refund window has closed.
• Tip amounts added during checkout.

5. How to Request a Refund — Step-by-Step

To request a refund from Seasons Pizza, please follow these steps:

1. Step 1 — Contact Us Promptly: Reach out to our customer support team as soon as possible after identifying the issue. You can contact us via:
   • Email: [email protected]
   • Website: pizzaseasons.digital
2. Step 2 — Provide Your Order Details: Include the following information in your refund request:
   • Your full name
   • Order number or confirmation number
   • Date and time of your order
   • The specific issue you experienced
   • Your preferred contact method for follow-up
3. Step 3 — Submit Supporting Evidence (if applicable): If your refund request relates to incorrect, missing, or poor-quality food, please attach clear photos of the items received. This helps us resolve your issue faster.
4. Step 4 — Review and Assessment: Our customer support team will review your request within 1–2 business days. We may contact you for additional information or clarification if needed.
5. Step 5 — Resolution Notification: You will receive an email or phone notification confirming whether your refund has been approved, denied, or if a partial refund or alternative resolution has been offered.
6. Step 6 — Refund Processing: If approved, your refund will be processed according to the timeframes outlined in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account will depend on your original payment method:

Please note that while we process refunds promptly on our end, your financial institution or payment provider may take additional time to post the credit to your account. Seasons Pizza is not responsible for delays caused by third-party payment processors or banking institutions.

7. Partial Refunds

In certain situations, only a partial refund may be issued. These include:

• Only a portion of your order was incorrect or missing (e.g., one item out of several was wrong).
• The food quality issue affected only part of your order.
• You accepted a replacement item for part of your order but not all of it.
• A discount or coupon was applied to the original order that reduces the eligible refund amount.
• The item in question was a lower-value item within a larger order, and the rest of the order was satisfactory.

Partial refund amounts will be calculated based on the pro-rated value of the affected items, including applicable taxes. Our team will communicate the proposed partial refund amount clearly before processing.

8. Exchange Policy

Where operationally possible, Seasons Pizza may offer an exchange or replacement in lieu of a cash refund. Exchanges are subject to the following conditions:

• The incorrect or unsatisfactory item must be reported within 2 hours of receipt.
• Exchanges are offered at our discretion and subject to ingredient and item availability at the time of the request.
• Replacement items will be of equal or greater value to the original item ordered.
• Replacements for delivery orders may be offered as an in-store pickup or delivery based on availability and operational capacity at the time.
• No additional charges will be applied for a direct replacement of an incorrectly prepared item.

If you prefer a refund over a replacement, please clearly indicate this in your refund request. Customers are never required to accept a replacement if they prefer a monetary refund.

9. Cancellation Policy

We understand that plans change. Please review our cancellation policy below:

9.1 Cancellations Before Order Preparation

If you need to cancel your order and it has not yet entered the preparation stage, you may be eligible for a full refund. Please contact us immediately by phone or through our website. Because food preparation begins quickly after an order is placed, there is a very limited window for cancellation.

9.2 Cancellations After Order Preparation Has Begun

Once your order has entered the preparation stage, cancellations may not be accepted, and a refund may not be issued. In some cases, we may offer a partial refund or store credit at our discretion.

9.3 Cancellations for Pre-Orders or Scheduled Orders

For pre-orders or scheduled future orders, cancellations must be submitted at least 2 hours before the scheduled preparation time to qualify for a full refund. Cancellations made within 2 hours of the scheduled time will be reviewed on a case-by-case basis.

9.4 Cancellations by Seasons Pizza

In rare instances, Seasons Pizza may need to cancel your order due to ingredient unavailability, operational issues, or unforeseen circumstances. In such cases, you will receive a full refund automatically within 5–10 business days, and we will notify you as soon as possible via email or phone.

10. Dispute Resolution Process

We are committed to resolving all refund-related concerns amicably and efficiently. If you are not satisfied with our initial response to your refund request, you may escalate the matter using the following process:

Step 1 — Internal Escalation

Request that your concern be escalated to a senior member of our customer support team. Provide your original case or ticket number (if applicable) and explain why you are dissatisfied with the initial resolution.

Step 2 — Written Formal Complaint

Submit a written formal complaint to [email protected] with the subject line: "Formal Refund Dispute." Include all relevant order details, previous correspondence, and a clear description of your desired resolution. We will respond within 5 business days.

Step 3 — Third-Party Mediation

If the dispute remains unresolved after following Steps 1 and 2, you may pursue resolution through your credit card company's chargeback process or contact the following consumer protection resources:

• Federal Trade Commission (FTC): www.ftc.gov — File a complaint online or call 1-877-382-4357.
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov — For billing and payment disputes.
• Your State Attorney General's Office — For state-level consumer protection complaints.

We encourage customers to contact us directly first, as we are committed to finding fair and reasonable resolutions without the need for third-party involvement.

11. Consumer Rights Under U.S. Law

As a customer in the United States, you have certain rights protected by federal and state law:

• Under the FTC Act, consumers are protected against deceptive or unfair business practices, including misleading representations about products and services.
• If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA/CPRA) regarding your personal data used in connection with your orders.
• Chargeback rights may be available through your credit or debit card provider under the Fair Credit Billing Act (FCBA) or Electronic Fund Transfer Act (EFTA).

Nothing in this Refund Policy limits or waives any rights you have under applicable law.

12. Policy Amendments

Seasons Pizza reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at pizzaseasons.digital. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the updated policy.

13. Contact Information for Refund Requests

For all refund requests, questions, or concerns, please contact our customer support team using the information below:

This Refund Policy was last updated on April 28, 2026, and is effective as of the same date. For questions about our Terms of Service or Privacy Policy, please visit pizzaseasons.digital.